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We collect personal information in the normal course of providing services for our customers.
These services include:
§ Accepting customer orders
§ Processing online purchases and payments
§ Registering an online account
§ Maintaining client books
§ Customer service lines
§ Processing credit card purchases
§ Processing cheque purchases
§ Issuing tax invoices
§ Accepting gift voucher purchases
§ Recording customer accident details
§ Processing cash refunds
Under these circumstances, customers provide Us with personal information such as their name, address, phone number, credit card details, and email particulars, etc.
We collect the following information that you may be unaware of:
§ the name of the domain from which you access the internet;
§ the date and time you access our site;
§ and the internet address of the website from which you linked directly to our site
WHY DO WE COLLECT THE INFORMATION?
We use the information to assist in providing you with relevant consumer information, notify you of products and special offers that may be of interest to you. We also use this to service your requirements and plan product development. We assure you that all information collected will be safely and securely stored. We may also provide value-added services and offers.
We value Our customers and do not share your information with any other organisations other than related corporations and those third parties directly related with the above activities (i.e. mailing houses, data bureaus, email providers, and research companies). When we share any such information with these third parties we have strict confidentiality agreements in place, prohibiting any use of this information other than the task for which we are engaging them.
We may share some of the personal information We collect with Our related corporations and service providers, contractors who help us provide services, or trading partners. Where applicable information is shared with third parties or trading partners, We have strict confidentiality agreements in place, prohibiting any use of this information other than the purpose for which it was provided. We may be required by law to disclose the information collected from you. In such circumstances, only information that We are required to disclose as a matter of law will be provided. Your information may also be used for the purpose of introducing other products that We believe might be of interest to you. If you do not wish to receive such communications, you may opt out by selecting the "opt out" options available on our website as described in our terms and conditions.
WEBSITE AND CREDIT CARD SECURITY
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.
We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details, and delivery addresses so that other computers are unable to decipher the information, ensuring your privacy and security.
LINKING TO THIRD-PARTY WEBSITES
When you click on links and banners on Our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While We support the protection of privacy on the Internet, We cannot be held responsible for the actions of any third-party web sites.
ACCESSING YOUR ONLINE INFORMATION
Personal information provided by you online can be viewed and changed if the information provided is incorrect or out of date.
We understand the importance of your information and We treat it as strictly confidential.
We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.
While information is sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide details about yourself or remain anonymous. Of course, some of Our services can only be provided if we have certain information.
If you are not completely satisfied with anything set out in this Statement, you are entitled to either query this practice or lodge a complaint with
Regallo Kirrawee Pty Ltd
141A Oak Road, Kirrawee NSW 2232
Ph: +61 (02) 9521 5626
All such enquiries or complaints will be handled with impartiality and discretion.
These terms and conditions (Terms) apply to the ordering, purchase and delivery or picking up of goods from this website and in-store and form a contract between you and Regallo Kirrawee Pty Ltd ACN 603 704 758 of 141A Oak Road, Kirrawee NSW 2232 (Us, We, Our, etc). By using this site in any manner, you agree and accept the Terms. If you have an account on this website, you agree that these Terms (as amended from time to time) will apply to your use of your account, all of your orders, and this website generally.
We reserve the right to make changes to this site and these Terms at any time.
By placing an order, you agree to allow Us to add your details to Our database for marketing purposes, such as website promotion and new products, amongst other things. You are entitled to remove yourself from Our database by unsubscribing, usually through a link or by contacting us by email at firstname.lastname@example.org.
We are not liable for any loss or damage caused by this website or any website linked to or from this website.
We reserve the right to refuse any order. We will contact you by email when an item has been cancelled using the details that have been provided to Us by you. All payments made by you and received by Us for any cancelled order will be refunded to you using the payment method used by you for the order.
Prices are subject to change without notice. Additionally, if you are ordering from overseas (any country other than Australia), there may be duties and taxes added to your package by the destination country. You will be responsible for any such additional charges upon delivery and these additional charges are not included in your order total. All credit cards are charged in Australian Dollars.
This site may contain links to other sites on the internet that are owned and operated by third parties. We are not responsible for the operation of or content on or through any external website.
We offer store credit once We receive your returned item.
This exchange policy does not include earrings. Please see Our earrings policy below.
If you wish to exchange an item purchased from Us, please send Us an email at email@example.com and We will issue a Returns Form for you to print and return with your item. The item/s will then be assessed by Us as every item needs to be in original condition with all tags left on and in its original packaging. Returned items must not be used, marked or dirty. If an item has been worn or damaged, including being visibly marked or dirty, washed or altered, We are entitled to send the item back to you at your cost without issuing any exchange or credit to you.
If an item is assessed and it is faulty as at the time you received it, We will repair it. If it is beyond repair, We will Replace it. If it cannot be replaced, We will issue you with a refund. This policy does not cover fair wear and tear or intentional or accidental damage caused by you.
If you wish to exchange an item because you change your mind, you must send the item to us at your cost and you must ensure that the item is not faulty. Additional shipping costs will have to be paid by you before We will ship the exchange item if the exchange is based on change of mind. If an item is assessed by Us as faulty, We will reimburse the shipping costs and you will not be charged for replacement shipping. If you live in close vicinity to Our physical store, being Regallo Kirrawee, 141A Oak Road, Kirrawee NSW 2232, you are welcome to exchange your item in-store where We will assess the item as per the procedures above.
All exchanges must be finalised within 14 days of you receiving your order by either notifying us by phone or email. We will not take responsibility for any exchanges after this period of time.
Gift vouchers can be purchased online in the denomination of $20, $25, $30, $40, $50, $60, $70, $80, $100, $150 and $250. Please keep your voucher in a safe place as lost vouchers will not be replaced. The expiry of a Gift Voucher is 3 years.
All Sale items are final. We will not accept exchanges or returns if you change your mind.
We do not accept exchanges on earrings for sanitary reasons. If your earrings are faulty, the exchange policy above applies.
We are not responsible if you misuse or incorrectly burn the candles We sell. Each candle is accompanied by strict burning and care instructions and any faults will be directed to the individual candle supplier upon your notification of any problems that may occur. The candle supplier will assess any alleged faults and their decision is final.
We offer 6 months’ warranty on watches.
We offer 3 months’ warranty on costume jewellery.
We offer 3 months’ warranty on vinyl and leather bags. A refund will be issued if these bags are deemed faulty.
Our store is closed after Christmas from 25 December to the second week of January (inclusive) each year for Our annual holidays. The Regallo Kirrawee store will be closed as well and all orders and exchanges will be on hold. Christmas exchanges with proof of purchase can either be made instore or you may contact Us with the online exchange policy details above. Christmas exchanges are valid to orders placed from 1 December onwards only and any item purchased by you before that date is not eligible for exchange beyond the normal period. Christmas exchanges are valid until 31 January. This is strictly applied unless you send an email to firstname.lastname@example.org stating the special circumstances that apply for Us to consider a further period of time for exchange. All decisions made by Us in this respect are final and subject to Our absolute discretion.
Purchases can be made online in this holiday period and will be processed on the first day of trading after Our Christmas break.
The laws of New South Wales, Australia apply to all purchases made on this website or in-store and you agree to submit to the exclusive jurisdiction of the courts and tribunals of New South Wales to resolve any disputes that may arise pursuant to these Terms.
Need more help? We recognize that our customers each have specific needs.
Contact us for our personalised gift services and helpful customer service!
141a Oak Road, Kirrawee New South Wales 2232, Australia
09:00 am – 05:00 pm